Privacy Policy

Thank you for visiting https://getladda.com (the “Site“). The Site is owned and operated by Monafric Technology Limited. Accordingly, this is an agreement between Monafric Technology Limited and its relevant affiliates and subsidiaries (collectively referred to herein as “the Company”, “Ladda”, “we”, “us”, or “our”) and You (together with the Company, the “Parties” and each a “Party”). This Privacy policy (“Privacy Policy”) together with our Terms of Service (which can be found at https://getladda.com/terms (“Terms of Service”) sets out the basis on which any Personal Information we collect from you or that you provide to us, will be processed by us. By “Personal Information”, we mean any information which, either alone or in combination with other data, enables you to be directly or indirectly identified, for example your name, email address, username, contact details or any unique identifier such as an IP address, device ID or other online identifier.
Please read the following carefully to understand what data we collect, how that data is used and the ways it can be shared by us. If you do not wish for your Personal Information to be used in the ways described within this Privacy Policy then you should not access or use the Site or use the services, functions, or features offered from time to time on the Site (“Services”).
1. What information do we collect?
  1. Information we collect about you:
    • Registering for a https://getladda.com account or wallet;
    • Using the Support Centre on the Site;
    • Corresponding with us by phone, e-mail, or otherwise.
    The Personal Information most often collected and maintained includes customer identification, transaction history including records of payments made.
  2. Information we collect about you: Each time you use the Services, we may automatically collect the following information, which may be considered Personal Information:
    • We do not collect sensitive Personal Information, such as religious or philosophical beliefs, health data, or biometric data.
    • Information about your visit, including usage times, page interactions (scrolling, clicks), and browsing methods.
Special categories of data. We do not collect any special categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
2. Purposes for which we collect your Personal Information
Purposes for which we collect your Personal Information:
  • Establish and maintain a responsible commercial relationship with you.
  • Understand your needs and eligibility for products and services.
  • Inform you about trading and financing features.
  • Develop, enhance, and market products and services.
  • Process billing and collection of any fees.
  • Conduct surveys and get feedback from you.
  • Deliver products and services to you.
  • Provide you with news and other matters of general interest to you.
  • Meet our legal and regulatory requirements.
  • It is important that the Personal Information we hold about you is accurate. Please update us if it changes.
3. Information we collect about you
We use IP addresses to analyze trends, administer the Site, track customer movements, and gather broad demographic information for aggregate use. For systems administration and detecting usage patterns and troubleshooting purposes, our web servers also automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only on a need-to-know basis. We reserve the right to block access for any customer accessing the Site via a proxy service intending to conceal originating identity. This includes access via the Tor anonymity network.
4. Legal bases on which we process your Personal Information
  1. We will process your Personal Information on the following grounds:
    • where it is necessary for us to perform pursuant to our contract with you or in your interests; and/or
    • where it is necessary for our legitimate interests (or those of a third party) and we consider that your interests and fundamental rights do not override those interests. Legitimate interests mean the interest of our organization to conduct and manage our business to enable us to better serve you and provide you with a secure experience on the Site. We ensure that we balance any potential impact on you and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  2. Generally we do not rely on consent as a legal basis for processing your Personal Information other than in relation to our use of cookies (please see our cookies policy for more details which can be found at https://getladda.com/terms) or when we send third party direct marketing communications to you via email or text message.
5. Security and Confidentiality
  1. We are committed to protecting your privacy. Internally, only people with a business need to know Personal Information, or whose duties reasonably require access to it, are granted access to customers’ Personal Information. Such individuals will only process your Personal Information on our instructions and are subject to a duty of confidentiality.
  2. The Site’s systems and data are reviewed periodically to ensure that you are getting a quality service and that leading security features are in place. We have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Disclosures
  1. You agree that we have the right to share your Personal Information with:
    • Our service providers, to the extent necessary to supply the Services to you.
    • Selected third parties, including analytics and search engine providers that assist us in the improvement and optimization of the Services.
    • Authorities and law enforcement agencies worldwide either when ordered to do so or on a voluntary basis if this appears reasonable and necessary to us (please refer to our Law Enforcement Requests Policy).
  2. We will also disclose your Personal Information to third parties:
    • If our assets or a substantial part thereof are acquired by a third party, in which case Personal Information held by us about our customers will be one of the transferred assets
    • If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of us, our clients, or others.
7. Transfers
  1. The Service is controlled and operated by us from Nigeria. If you are not a resident of Nigeria or you are located outside Nigeria, you are not authorized to use the Service. If you choose to use the Service or provide information to us, please note that Your Personal Information will be stored in Nigeria and may be transferred worldwide.
  2. The Service is controlled and operated by us from Nigeria. If you are not a resident of Nigeria or you are located outside Nigeria, you are not authorized to use the Service. If you choose to use the Service or provide information to us, please note that Your Personal Information will be stored in Nigeria and may be transferred worldwide.
  3. Personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be different from those of the jurisdiction in which you reside.
  4. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over email or through the Site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
8. Your Rights
When you use the Services, we collect, store, use and otherwise process your personal information as described in this Privacy Policy. We rely on a number of legal bases to process your information, including where:
  • necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you;
  • necessary for our legitimate interest in keeping the Services, Sites and Apps safe and secure;
  • personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be different from those of the jurisdiction in which you reside.
  • necessary for the legitimate interests of our service providers and partners;
  • necessary to perform our contractual obligations in the Terms of Use;
  • you have consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation);
  • necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and necessary to protect your vital interests, or those of others.
You can:
  • access personal information we have about you (we will try to provide information within 30 days of your request). You will not have to pay a fee to access your Personal Information or to exercise any of your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances; have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change);
  • in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue;
  • personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be different from those of the jurisdiction in which you reside.
  • withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or
  • if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described on this Site. We will respond to your request within a reasonable timeframe.
Where we process your personal information for direct marketing purposes, you can opt-out through the unsubscribe link in the email communications we send to you, by changing your subscription preferences in your account settings or as otherwise specified in this Privacy Policy.
We will retain your personal information for as long as necessary to provide the Services to you and fulfil the purposes described in this Privacy Policy. This is also the case for third parties with whom we share your information to perform services on our behalf. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it. If you have registered with us and you no longer want us to use your registration information to provide the Services to you, you may close your account.
9. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
10. Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. response.
11. Other Sites and protecting your Personal information
This Privacy Policy and the use of your Personal Information only applies to the information you provide. You are cautioned that if you disclose Personal Information or personally sensitive data through use of the Internet, such as through chat rooms, communities, bulletin boards, or other public online forums, this information may be collected and used by other persons or companies over which we have no control. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. We take all reasonable endeavours to protect and safeguard Personal Information, but there are protective measures you should take, as well. Do not share your Personal Information with others unless you clearly understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. If you are asked to assign passwords to connect you to your Personal Information, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.
Third-Party Links: The Service contains third party links to other websites or services. Please be aware that we are not responsible for the content or privacy practices of such other third- party websites or services. We encourage our users to be aware when they leave the Service and to read the privacy statements of any other site that collects personal information. When you use the Service or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
  • Advertisers, ad networks and ad servers;
  • Analytics companies;
  • Your mobile device manufacturer;
  • Your mobile service provider.
These third parties may use tracking technologies to collect information about you when you use the Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps and other online services websites. They may use this information to provide you with interest based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
10. Changes to our privacy policy
Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
Please contact us via our website’s Contact Us link/page if you have any questions about this Privacy Policy or the personal information we maintain about you. Should you have any concerns about how we handle your Personal Information, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to the national supervisory authority, details of which can be found online.
Cookie Policy

Welcome to Ladda (“the Site”). This Cookies Policy should be read in conjunction with our Privacy Policy.

  1. The Site may use “cookies.” A cookie is a small text file containing a unique identification number that identifies a customer’s browser each time that customer visits a website.
  2. If you choose to disable or block our cookies on your device, you will need to do this through your browser settings.
  3. We set cookies (first-party cookies) on web pages, but we may also allow third-party cookies when additional information is required.
    4. What do we want cookies for?
  4. The cookies on the Site may be categorized as:
    1. Strictly Necessary cookies – enable the Site to function efficiently.
    2. Functionality cookies – improve usability and remember your preferences.
    3. Analytical cookies – track visits to improve content relevance.
    5. How do we share cookies?
  5. We may share cookie-collected information with selected third parties unless cookies are disabled.
Anti-Spam and Mobile Opt-Out Options
We need your consent to communicate with you electronically to establish and maintain a responsible commercial relationship with you; to understand your needs and your eligibility for products and services; to recommend particular products, services, and opportunities to you; to inform you about trading and financing features; to provide information to you about developments and new products, including changes and enhancements to the Site; to develop, enhance, and market products and services, and provide products and services to you; to process billing and collection of any fees; to conduct surveys and get feedback from you; to deliver products and services to you; to provide you with news and other matters of general interest to you as a customer; and, to meet our legal and regulatory requirements.
International anti-spam legislation and best practices in the industry require informed, opt-in consent to receiving commercial electronic messages; a meaningful unsubscribe option for recipients; and, proper identification of message senders. You may also control interest-based advertising on your mobile device by enabling the “Limit Ad Tracking” setting in your iOS device’s settings or “Opt out of Ads Personalization” in your Android device’s settings. This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. If you have questions about how to reject cookies on your specific device please check with the device manufacturer.
Law Enforcement
From time to time, we receive information requests about our customers from law enforcement agencies around the world. This page is here to provide you and law enforcement with information about how these requests are processed.
When we are contacted, law enforcement is generally interested in two types of data: information about customers’ identities and information about their activities using our Services. When information requests are received, we require that it be accompanied by appropriate legal process. This can vary from place to place. For example, production orders, search warrants, and subpoenas, but also requests for voluntary disclosure of data may all amount to legal process. We review each order and request for voluntary disclosure to determine that it has valid legal basis and that any response is narrowly tailored to ensure that only the data to which law enforcement is entitled is provided.
We also reserve the right to make disclosures to authorities in order to protect ourself, any Affiliates/Partners, and our customers.
We welcome inquiries from law enforcement agencies about our policies and procedures. Please contact us at [email protected]